Privacy Policy puma33 – Your Information Is Protected

1Introduction and Scope of the Privacy Policy

Puma33 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy outlines the types of information we collect, the purposes for its use, the parties who may receive it, and your rights as a user regarding the personal data we hold.

This policy applies to all users who access the puma33 website, register an account, carry out any financial transactions, or interact with any part of our platform — including access via mobile browser. It is to be read alongside Terms and Conditions we, which also forms part of the puma33 platform's terms of use.

We comply with applicable data protection laws and are committed to handling your personal data in a transparent, responsible and secure manner. Should you have any questions regarding this Privacy Policy, the puma33 support team is available via Live Chat 24/7.

2Types of Personal Data We Collect

In operating the platform, puma33 collects various types of information to ensure a safe, personalised, and high-quality service for every user. The data we collect falls into three main categories:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs or users' political views.

3How We Collect Your Information

Puma33 collects your personal data through several different channels as you interact with our platform:

• Account Registration: Information you provide directly during the registration process, such as your name, email address and phone number.
• KYC Verification: Documents you upload for identity verification purposes, including your ID card and facial photo.
• Financial Transactions: Information shared during the deposit or withdrawal process via FPX, DuitNow QR or Touch 'n Go eWallet.
• Platform Usage: Data automatically generated when you browse, play, or interact with any part of puma33.
• Cookies and Tracking Technologies: Small cookie files stored in your browser to maintain your login session and enhance platform performance.
• Support Communications: Records of conversations with our customer support team via Live Chat.

When you use the puma33 mobile app, we may also collect device information such as phone model and operating system version solely to ensure compatibility and a smooth gaming experience.

4Purposes for Using Your Personal Data

Every piece of information we collect is used for a clear and lawful purpose. puma33 uses your personal data for the following purposes:

• Creating and securely managing your user account on the puma33 platform.
• Processing deposits and withdrawals promptly and ensuring financial transactions run smoothly.
• Carrying out mandatory identity verification (KYC) procedures to prevent fraud and money laundering.
• Sending you important notifications related to your account, transactions and platform updates.
• Providing personalized and effective customer support whenever you need assistance.
• Detecting and preventing fraudulent activity, hacking attempts or platform abuse.
• Personalizing your gaming experience based on the preferences and playing habits you demonstrate.
• Complying with legal and regulatory obligations applicable to the operation of an online gambling platform.
• Analyzing platform usage patterns for the continuous improvement of our products and services.

Puma33 will not use your personal data for purposes unrelated to platform operations without first obtaining your consent. We will also not use your data for automated decision-making that materially affects you without human review.

5Data Sharing and Disclosure to Third Parties

Puma33 does not sell, rent or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your information with certain parties, namely:

• Payment Service Providers: Payment gateway partners who process your deposits and withdrawals are bound by strict confidentiality agreements.
• Game Software Providers: Game software companies that supply content to the puma33 platform may receive anonymized statistical data for technical purposes.
• Regulatory Authority: We are required by law to disclose certain information to the relevant authorities when formally requested.
• Independent Audit Body: Auditing firms that verify the fairness of games and the security of puma33 systems may access limited technical data.
• Fraud Prevention Services: Third-party fraud detection systems integrated with our platform to protect all users.

All third parties receiving data from puma33 are bound by data protection agreements and are not permitted to use that information for any purpose other than what has been agreed.

6Data Security and Protection Measures

The security of your personal data is puma33's top priority. We implement multiple layers of technical and operational protection to ensure your information is always safeguarded against unauthorised access, theft, or loss.

• All data is transmitted via HTTPS protocol with 256-bit SSL encryption — the highest industry standard used by financial institutions.
• User passwords are stored in a hashed format that cannot be decrypted, even by puma33 staff.
• Access to sensitive user data within our internal systems is restricted to authorised personnel only, based on the principle of least privilege.
• Puma33 conducts regular security audits and penetration testing to identify and remediate system vulnerabilities.
• A 24/7 monitoring system is in place to detect any unusual activity that may indicate a security threat.
• Backup data is stored on geographically separate servers with strict physical access controls.

While we take all reasonable precautions, no security system in the world can guarantee absolute protection. We encourage you to take your own protective measures, such as using strong passwords and never sharing your login credentials with anyone.

7Cookies and Tracking Technologies

Puma33 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions and analyse platform usage patterns. Cookies are small text files stored in your browser when you visit our platform.

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized data on how users interact with the platform to help us make improvements.
• Functional Cookies: Storing your preferences such as your chosen language and display settings for a more personalized experience.
• Analytics Cookies: Helping us understand website traffic and aggregate usage patterns for platform development purposes.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the puma33 platform and your overall gaming experience.

8Data Retention Period

Puma33 retains your personal data for as long as necessary to fulfil the data collection purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active account data is retained for as long as your account remains active on the puma33 platform.
• Financial transaction records are retained for a minimum of seven years in accordance with anti-money laundering legal requirements.
• Following account closure, core personal data is retained for the period required for legal and regulatory purposes before being securely deleted.
• Customer support communication records are retained for two years for reference and service quality improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, puma33 will securely and irreversibly delete or anonymise that data.

9Your Rights as a User

As a puma33 user, you have certain rights regarding your personal data. puma33 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the puma33 support team via Live Chat. We will process your request within a reasonable timeframe and will not charge any fee for legitimate, non-excessive requests.

10Changes to This Privacy Policy

Puma33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform service improvements. Any material amendments will be communicated to you via in-platform notifications or your registered email.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. We encourage you to review this page periodically to stay informed about how we manage your personal data.

Your continued use of the puma33 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.